Terms & Conditions

These terms and conditions set out the basis on which you may use this website, and the basis on which you may book and we will provide meeting rooms and related services to you. Please read these terms and conditions carefully before using the website or booking any meeting rooms with us.

By using the website, you indicate that you accept and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the website. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation for any meeting rooms.  

PART A – Terms of Use

Information about us

www.premiermeetings.co.uk (the "website") is a website operated by BookingTek on behalf of Premier Inn Hotels Limited. Premier Inn Ltd is part of Whitbread Group PLC, company number 6190411 and VAT number 243 2928 64, whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.

BookingTek is registered in England with company number 07540073 and VAT number 108853112. Its registered office is at 12-13 King Street, Richmond upon Thames, Surrey TW9 1ND, England.

About this website

The website is available to everyone, although access to certain features of the website is restricted to registered users.

Access to the website is permitted on a temporary basis. From time to time and without notice, we may withdraw or suspend access to the website or amend, withdraw or discontinue any of the materials and/or features available on it. The website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the website, or any content or features on it, will always be available or be uninterrupted and we will not be liable if for any reason the website (or any part of it) is unavailable at any time or for any period.

We may update the website from time to time, and may change the content at any time. Although we make reasonable efforts to update the information on the website, any of the content on the website may be out of date at any given time. We make no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up-to-date and we are under no obligation to update it. 

We do not guarantee that the website, or any content on it, will be free from errors or omissions.

Your account and password

If you choose a password as part of our security procedures, you must keep it confidential. You must not disclose it to any third party.

We have the right to disable any password, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Links from the website

Where the website contains links to other sites and resources provided, these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You should check the terms of use applicable to any website that you link to from this website.

Viruses and other malware

We do not guarantee that the website will be secure or free from bugs or viruses.

You must not (and must not attempt to) gain or allow unauthorised access to, interfere with the normal operation of, circumvent any security, home page, or other feature of or insert any link to or breach the security measures on any part of the website, including any system or equipment on which the website operates, or any database connected to the website by 'hacking', password mining or otherwise. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is or may be malicious or technologically harmful. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or on any website linked to it.

Intellectual property rights

The Premier Meetings logo is a [registered] trade mark of Premier Inn.

Premier Inn is the owner or licensee of all intellectual property rights in the website. All text, information, graphics, interfaces, photographs, video and other material available on the website are protected by copyright, trade mark and other proprietary and intellectual property laws. All such rights are reserved. You acknowledge that all applicable intellectual property laws and/or rights will be observed and upheld by you.

Nothing in these terms of use grants or is intended to grant any right, title or interest in the website or any intellectual property rights contained therein. You may not use any of our intellectual property rights without our express written consent.

Your information

We process information about you in accordance with our privacy policy and cookie policy. By using the website, you consent to such processing and you warrant that all data provided by you is accurate.

Contact us

If you require further information or have any questions or complaints regarding any booking, then please email: info@premiermeetings.co.uk, telephone us on 0845 644 9392 or write to us at: Customer Services, BookingTek, 12 King Street, Richmond, Surrey, TW9 1ND.

Our liability

All content on the website is provided without any guarantees, conditions or warranties (express or implied). Specifically, we do not make any warranty that the website or any materials available on it will be:

  • Complete, accurate or error-free;
  • Available or uninterrupted;
  • Suitable for any particular purpose or capable of performing any function or providing any particular result; or
  • Free of viruses, contamination or destructive features.
  • To the maximum extent permitted by law, we expressly exclude:
    • All conditions, warranties and other terms (express or implied) which might otherwise be implied by statute, common law or the law of equity; and
    • Liability for any direct, indirect and/or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, incurred by any person in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any materials posted on it, including, without limitation, liability for:
      • loss of income, sales or revenue;
      • loss of business;
      • business interruption;
      • loss of profits or contracts;
      • loss of anticipated savings;
      • loss of data;
      • loss of reputation and/or goodwill; and
      • wasted management or office time.

These terms of use do not affect our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

If, notwithstanding the other provisions of these terms of use, we are found to be liable to you for any damage or loss (including through negligence) which arises in any way out of, or is in any way connected with, your use of the website, any content or service, our liability (save as prohibited by applicable law) shall in no event exceed the greater of £50 (fifty pounds). 

Changes to these terms of use

We may revise these terms of use at any time by amending this page. We may also post notice of any changes on the website home page. You should check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.

The terms of use that apply to your use of the website will be those terms of use in force at the date of your website use.

High value or multiple repeat bookings may be subject to additional contractual and or financial requirements.

General

If any part of these terms of use is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms of use or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms of use are reserved.

These terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law. We both agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, your use of the website.

Part B – Terms of Sale

Definitions

In these terms of sale the following terms shall have the following meanings:

  • "Ancillary Services" means such food, beverages and/or office equipment as may be offered by us at the applicable Meeting Room location.
  • “Booking” means a reservation for a Meeting Room(s) and any related Ancillary Services which you have requested during the booking process and which we have subsequently accepted in accordance with these terms and conditions.
  • "Booking Payment Date" means:
    • For debit and credit cards:  either (i) 14 days prior to the commencement of the applicable Booking (or, if such date is not a business day, the previous business day) or (ii) the date of booking, if booked 14 days or less prior to the commencement of the applicable Booking; or
    • For Premier Inn Business Account Cards: the date of your Booking.
  • “Contract” means the agreement between us and you for a Booking, which comprises these terms of sale together with such information provided by you during the booking process which is subsequently confirmed by us via email.
  • “Delegate(s)” means all individual(s) attending a meeting at our Meeting Room(s) pursuant to a Booking with you.
  • “Meeting Room” means the room or rooms which you book for the use of your Delegates.
  • “My Account” means the functionality on the Website enabling you to set up a bespoke account for booking and managing Meeting Rooms.
  • “you” means the person, organisation, company or other body responsible for making a Booking.
  • "BookingTek" means a company registered in England with company number 07540073 and VAT number 108853112, its registered office is at 12-13 King Street, Richmond upon Thames, Surrey TW9 1ND, England.
  • “we/us” means Premier Inn Premier Inn Hotels Limited. Premier Inn Ltd is part of Whitbread Group PLC, company number 6190411 and VAT number 243 2928 64, whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE. “Website” means www.premiermeetings.co.uk.

Booking Procedure

In order to place a booking, please select from the relevant options on the Website or offered by our call centre staff, and provide any further information where requested. All information must be provided in the English language. When booking via the Website you will be given an opportunity to identify and correct any input errors before placing an order.

When making a booking, you must check that the details of your reservation are complete and accurate, before you confirm your booking. We will not be liable for any delay or non-performance if you provide us with incorrect or incomplete information. By placing a booking you warrant that you are legally capable of entering into a Contract for a Booking with us.

The Contract between you and us will only be formed upon our written acceptance of your booking (which may be provided via email). We will not file a copy of each separate Contract, so we recommend that you print a copy of these terms of sale for future reference.

The most appropriate Meeting Room will be allocated based on the number of Delegates booked and paid for (and we may make this allocation at any time prior to the commencement of your Booking). We reserve the right to change your assigned Meeting Room for one of equal suitability prior to the commencement of your Booking. We will endeavour to advise you in advance of any such change.

We reserve the right at our sole discretion to refuse to accept a Booking. In such circumstances we will advise you by email as soon as reasonably possible and refund any sum paid by you in full.

Pricing

The price of all Meeting Rooms and Ancillary Services will be as quoted on this Website or as otherwise communicated to you at the time of booking, except in cases of obvious error. Whilst we try to ensure that pricing and other information we provide is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the services you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your Booking at the correct price/specification or cancelling it. If the Booking is cancelled, we will provide you with a full refund of any sums you have paid.

All prices are exclusive of VAT (unless stated otherwise). If the rate of VAT changes between the date of confirming your Booking and the date of your meeting, we will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.

We reserve the right to review its prices from time to time. You will pay the price as quoted at the point of placing a Booking.

Payment

Premier Inn accepts payment by credit/debit card (VISA, MasterCard, American Express, JCB and Diners cards), and Premier Inn Business Account Cards (previously the Premier Travel Inn Business Account). The expiry date of your debit/credit card must be later than the end of your Booking.

Payments will be taken on the Booking Payment Date. We reserve the right to cancel any Booking in the event that the payment is not made by the applicable Booking Payment Date.

Payments made by credit/debit card will be made to our agent, BookingTek.

Any additional charges incurred during or in connection with your meeting (such as phone calls, photocopying etc.) must be paid locally at the location of your Meeting Room  prior to departure.

Cancellation & Amendments

Please note that we commence providing services to you when we confirm your Booking, so amendments or cancellations to your Booking are not permitted other than as set out below.

Should you wish to amend or cancel a Booking you must either contact our call centre or log into the Website and click on My Account, where you will be able to amend or cancel a forthcoming Booking subject to the following conditions:

  • loss of income, sales or revenue;
  • loss of business;
  • business interruption;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of reputation and/or goodwill; and
  • wasted management or office time.
  • You can cancel a Booking at any time up until 15 days before the commencement of the Booking and we will not charge you for the Booking (and we will refund any sums which you have previously paid).
  • You can make a reduction to the Booking up until 15 days before the Booking and will not be charged for the Meeting Room(s) or Ancillary Services you have cancelled (and we will refund any sums which you have previously paid in respect of the services you have cancelled).
  • Within 14 days of the commencement of the Booking there is no refund for a cancellation and 100% of the applicable charges remain payable in full.
  • If you cancel a Booking after the Booking Payment Date or fail to attend a Booking you will be charged for the Booking in full. A cancellation reference will be given and must be retained as proof of cancellation. You will be issued with a receipt for this charge.
  • Any increase in the number of Delegates for a Booking is subject to our prior approval. If we agree to an increase in the number of Delegates we will send you confirmation by email and your Booking will be deemed to have been amended when such email is sent. You will need to make any additional payment on the applicable Booking Payment Date.
  • You can add Ancillary Services to the Booking up until 2 days before the commencement of the Booking, subject to payment of the applicable fee. All Booking arrangements are locked 2 days prior to the commencement of the Booking. Any additional Ancillary Services you require must be ordered locally at the location of your Meeting Room on the day of the Booking.

We may cancel a Booking at any time with immediate effect by giving you written notice if:

  • you do not pay us when you are required to do so;
  • you break the Contract in any other material way;
  • your Meeting Room is unavailable for any reason; or
  • we are subject to an event outside of our control that requires cancellation.
  • If we have to cancel a Booking due to an event outside of our control or the unavailability of your chosen Meeting Room, we will promptly contact you to let you know and:
  • if you have already made payment in advance, we will refund this amount to you in full; or
  • if you have not yet paid, we will not charge you anything and you will not have to make any payment to us.

Please note that we do not pay commissions or any intermediary fees on Premier Meetings bookings.

Your Responsibilities

You acknowledge and agree that:

  • you will be fully liable for any damage (other than fair wear and tear) to any of our Meeting Rooms or property (or that of our affiliates) which is caused by your Delegates.
  • your Delegates must not use the Meeting Room in any way which results in annoyance or disturbance to us or any third parties.
  • your Delegates must observe and adhere to any rules and regulations made by us in respect of the use of the Meeting Room including without limitation any health and safety requirements relating to the premises in which the Meeting Room is situated.
  • your Delegates must vacate the Meeting Room at the agreed time, otherwise you will be subject to reasonable additional charges which must be paid for prior to departure.
  • your Delegates may not bring any food, drink or equipment into the Meeting Room unless otherwise agreed by us in advance. Notwithstanding the foregoing, Delegates may bring personal laptops, smartphones and tablet computers into the Meeting Room.
  • we shall be entitled to eject any Delegate or stop the meeting without notice if any behaviour or content is in our opinion likely to lead to damage or nuisance or a breach of any law.
  • you must not advertise, market or otherwise offer any Meeting Room for sale either on its own or as part of a combined offer. We will refuse to honour any reservations made in this way and do not accept any liability for doing so.
  • we do not accept responsibility for any personal effects or other belongings which your Delegates bring onto or leave on our premises, unless due to our negligence.
  • If you breach the terms of any Contract, Premier Inn reserves the right to:
  • cancel your Booking with immediate effect and (if appropriate) eject you from the Meeting Room;
  • retain all sums paid by you and/or charge you the full amount of your booking; and/or
  • refuse future bookings from you and/or refuse you entry or accommodation at any of our hotels.

Liability

We shall not be liable for any claim, loss or damage sustained by you as a result of us failing to provide the Meeting Room(s) and/or any related Ancillary Services by reason of any events beyond our reasonable control. 

To the maximum extent permitted by law, we expressly exclude:

  • All conditions, warranties and other terms (express or implied) which might otherwise be implied by statute, common law or the law of equity; and
  • Liability for any direct, indirect and/or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, incurred by any person in connection with any Contract or the use of our Meeting Rooms or facilities, including, without limitation, liability for:

To the maximum extent permitted under law, our maximum liability to you in respect of any Booking shall be the amount paid in respect of such Booking.

These terms of use do not affect our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.

Contact Us

If you require further information or have any questions or complaints regarding any booking, then please email: info@premiermeetings.co.uk, telephone us on 0845 644 9392 or write to us at: Customer Services, BookingTek, 12-13 King Street, Richmond, Surrey, TW9 1ND.

General

All Bookings are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party (provided that the foregoing shall not prevent you from inviting Delegates to attend any meeting).

The Contract does not create any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is not a party to it and no party who is not a party to the Contract may enforce any of its terms.

The Contract contains the entire understanding between you and us and supersedes all previous agreements. Each of us confirms that it has not been induced to enter into the Contract in reliance on any representation or warranty except those contained or referred to in the Contract providing that nothing in the Contract shall be deemed to exclude either party’s liability for fraudulent misrepresentation.

Nothing in these terms of sale or any Contract is intended to limit your statutory rights. In the event of a conflict between these terms of sale or any Contract and your statutory rights, your statutory rights will take priority.

If any part of these terms of sale or any Contract is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms of sale, under any Contract or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.  

These terms of sale and any Contract, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law. We both agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, any Contract and/or your use of any Premier Inn Meeting Rooms.

These terms and conditions were last updated on 11th September 2013.

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